VALIANT CLOTHING · UPDATED 29 OCTOBER 2026
Returns & cancellation
Valiant Clothing is operated by Louis Hanley, also trading as The Engagement Coach. Business and correspondence address: 50 Cusher Green, Mount Norris, Armagh, BT60 2TT. Email: louispwll@hotmail.com. Telephone: 07957 540723.
Changed your mind or need a different size?
For our standard, non-personalised clothing bought online, you may cancel from the time you order until 14 days after the day you receive the goods, without giving a reason. Pre-orders have the same cancellation rights. Tell us clearly by email or post before that deadline. Include your name and order reference so we can locate your purchase.
After notifying us, send the goods back within a further 14 days. Contact us for return instructions; you do not need our permission to exercise a cancellation right. Returns and written cancellations may be sent to the business address above. Please include the order reference and retain proof of posting.
Condition and return postage
You may inspect and try on clothing as you would in a shop. Please return it clean and carefully packed, with tags and original packaging where reasonably possible. Missing packaging alone does not remove your rights. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where the required cancellation information was supplied.
You pay the direct cost of returning an unwanted or wrongly sized item unless we agree otherwise. If we sent the wrong item, or it is faulty or not as described, we cover reasonable return costs and will explain the return arrangements.
Refunds
For a cancellation of the whole order, we refund the item price and the basic standard delivery charge paid (£3.50 for the current single-item checkout). Any extra amount for an enhanced delivery service need not be refunded. We use the original payment method unless you expressly agree otherwise, with no refund administration charge.
For returned goods, we issue the refund within 14 days after receiving them back or receiving evidence that you sent them back, whichever is earlier. We may withhold reimbursement until one of those events. If you cancel before dispatch and no goods need returning, we refund within 14 days of being informed. Your bank may take additional processing time after the refund is issued.
Faulty, damaged or incorrect goods
Contact us as soon as you identify a problem, giving your order details and a description; photographs can help but are not a condition of your rights. Goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject non-conforming goods within 30 days of delivery for a refund. After that, repair or replacement rights generally apply first, with further remedies where legally required. These rights are not limited to this policy’s change-of-mind window.
Exchanges
Contact us to ask about a size exchange. Exchanges depend on availability and may have a new pre-order lead time. You can instead exercise your cancellation rights and place a new order. Standard sizes and pre-order production alone do not make these hoodies personalised goods.
Optional cancellation form
You may copy and send this form, but any clear cancellation statement is sufficient.
Nothing in this policy limits your statutory consumer rights.